TOP > Q&A

Frequently Asked Question
Q&A

    About Reservations and Use

  • What time is check-in and check-out?
    Check-in time is from 15:00 to 18:00 and check-out time is from ~10:00.
  • Is day use available?
    Day use is not available.
  • Can I rent out the entire facility for group use?
    We accept them from time to time, so please consult with us.
  • Will there be a cancellation fee?
    50% will be charged 30 days prior to the date of stay and 100% will be charged 7 days prior to the date of stay.
  • Do you accept credit cards for payment?
    Various credit card payments are accepted on-site at the facility.

    • About Rooms

  • What is the maximum number of guests per room?
    【Suite Villa】 【Deluxe Villa】2〜6 persons
    【Forest Garden Dome】 【Nature Dome】 2-5 persons
  • How many beds per room?
    The number of beds varies from room to room. Please check the room page for details.

    • Facilities

  • What amenities are available in my room?
    Please check the details in the rooms page for more information.
  • Is it possible to have BBQ and meals even if it rains?
    Possible even in case of rain.
  • Is there wifi available?
    Available in each room.
  • Is there air conditioning in the guest rooms?
    Each room is equipped with air conditioning.
  • Is there parking available?
    Free parking is available on site.

    • About Meals

  • Is it possible to bring my own food?
    Possible.
  • Can we bring our own BBQ stove?
    For fire prevention reasons, firearms are not allowed.
  • Is it possible to order breakfast only?
    Yes, it is possible. Please select the meal option after selecting the overnight stay with no meal plan.
  • Can you accommodate meal allergies?
    Meal allergies cannot be accommodated.

    • Others

  • Are fireworks allowed?
    Fireworks can be enjoyed until 9:00 p.m.
    Handheld fireworks are allowed in designated areas.

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